Reports to:  Family Support Program Manager 
Position Type: Full-time, Regular 
Salary Range:  $23-$26/hr depending on work, experience, tenure and education level 

At MFCC, we understand the importance of social connection and a parent’s knowledge of child development as essential aspects of resilient parenting. With a deep commitment to our community, our dedicated team is focused on fostering an environment where families can grow and learn together. If you’re looking to join a team that helps youth and families thrive and shapes the future, MFCC is the place for you!

Our Mission: 

At MFCC, we empower individuals and families through innovative services. We are a team that leads with compassion, embraces adaptability, fosters resilience, and takes a mission-driven approach to building community. 

Our Core Competencies: 

We believe our team culture, and our commitment to CCAREs (Community, Compassion, Adaptability, Resilience, and Empowerment) set the stage for our work across the organization. To ensure we’re living our values, we ask every employee to demonstrate the following core competencies: 

  • Commitment to our mission:
    • Acts with a clear commitment to the organization’s mission to empower families through innovative services. Connects daily work and decisions to the broader purpose, champions innovation in service of family empowerment, and continually seeks ways to advance the mission through collaboration and creativity.
  • Commitment to our values:
    • Compassion – Demonstrates care, empathy, and respect for others. Builds strong, trusting relationships by actively listening, honoring diverse perspectives, and offering support during challenges. Prioritizes the well-being and dignity of clients, colleagues, and partners in all interactions.
    • Adaptability – Responds effectively to changing needs, priorities, and environments. Adjusts strategies based on feedback and context, embraces innovation, and remains open to new ideas and ways of working to better serve families and the community.
    • Resilience – Sustains energy, optimism, and focus through challenges, setbacks, or ambiguity. Demonstrates perseverance in pursuit of team and organizational goals, and models a growth mindset by learning from setbacks and fostering continuous improvement.

Position Overview:

The MFCC Parent Education and Family Support Programs Coordinator is a highly entrepreneurial role, with big opportunities to shape the future of MFCC’s family support program trajectory. The role will focus on strengthening families by increasing parents’ knowledge of and access to the resources and services necessary to address family needs and goals. In this role, you will work directly in partnership with parents, either individually or in groups, to provide them with the guidance, encouragement, and support they need to successfully connect with and engage in programs and resources that will ultimately help them raise healthy, thriving children.

Qualifications:

  • A clear passion for supporting families, and an understanding of the challenges associated with parenting. Lived experience as a parent is highly valued. 
  • Bachelor’s level OR above AND minimum 2 years successful work experience in human services, parent/adult learning settings, or a related field
  • Ability to establish positive relations through strong interpersonal, written and verbal communication skills
  • Knowledge of local and state community resources and services for families
  • Competence in technology, data systems, and social media
  • Attention to detail
  • Skilled in organization, prioritization, and time management
  • Participation in on-going learning to update skills and acquire new knowledge as needed 
  • Ability to work with diverse populations
  • Some travel is required, must have reliable transportation

Position Duties, Responsibilities, and Expectations:

Facilitate high-quality and engaging family programs as needed

  • Program manage and facilitate at least one community based playgroup per week. Program management includes collaboration with colleagues also supporting playgroups; partner communication and stewardship with the Milton Public Library (and any other host locations); budget tracking and compliance; outreach; etc. 
  • Program manage and facilitate parent education and/or information and referral programs as needed. Collaborate with other staff and parents to identify workshop or event interests.
    • Includes management of our Hardship Fund allocations and fielding meetings and/or calls related to families in need of time-sensitive financial support. 
  • Assist with MFCC programs and community efforts to increase community and parental resilience in deep collaboration with MFCC staff and community partners.
  • Set-up, facilitate, and effectively run existing programs from planning to implementation according to the structure and standards set by MFCC for family support programs – i.e. Parent Coffee Hour, Little Chefs, etc. 
  • Prepare materials and curriculum for programs and/or events according to prepared event plans and curriculum.
  • Record and track important data and evaluation related to programs.

Cultivate Strong Family to Staff Partnerships

  • Establish a positive rapport with parents/guardians and act as an advocate/facilitator for families by sharing information and referrals that may benefit the child or family. 
  • Communicate with:
    • Parents – regarding daily activities and schedule; special events; meals; and child specific information including behavior and well-being
    • Collaborative partners – regarding students with special needs
  • Consistently provide appropriate support and parent education to families as needed, most often done while facilitating programming or via 1:1 meetings that focus on reducing stressors and/or increasing life skills. Can include but is not limited to:
    • Facilitate acquisition of family life skills, basic parenting skills, activities of daily living and resiliency traits in children and adults;
    • Provide knowledge on the development of the child; use role modeling, mentoring and research-based child development principles
    • Provide appropriate health and safety education;
    • Reduce stressors through support for concrete needs where possible; 
    • Aide and/or manage the process of childcare subsidy applications, or other benefits navigation. 
  • Maintain comprehensive, high-quality family records through data collection and management, file organization, and in compliance with HIPPA and FERPA protections, and all CIS specific program requirements. 

Strategic leadership & community development

  • Drive positive organizational culture by learning and modeling the MFCC Policies and Procedures.
  • Maintain a strong working relationship with all relevant partners tied to information and referral and hardship services for families. This includes but is not limited to the Howard Center, CVOEO, COTS, Economic Services, Community Churches, local pediatrician’s offices, and more. 
  • When appropriate, attend community network meetings as a representative of MFCC to partner with other community providers in addressing the needs of children and families in our communities (i.e. KidSafe, KidsNet, Housing Resource Team)

Other duties as assigned.

Physical/environmental Requirements 

There are several physical demands in this youth-facing role, which include but are not limited to: 

  • Sit, stand and/or move about for extended periods.
  • Actively engage in play activities with youth and their caregivers.
  • Visual acuity to read and write printed materials, computer screens and observe students’ movement.
  • Hearing and speech abilities for ordinary and telephonic conversations and to speak to small groups of children.
  • Ambulatory ability to move around the classroom, playgrounds and assist with play-oriented learning activities.
  • Ability to lift children, carry, push and move supplies/furniture/etc. of light-to-medium weight (under 40 lbs.) on an intermittent basis.

EEO Statement

Milton Family Community Center is an Equal Opportunity Employer. We deeply believe in the power of community, and in turn strive to ensure the voices of all community members are heard, respected, and included. We do not discriminate on the basis of race, age, religion or belief, disability, sex, gender reassignment, marriage/civil partnership, pregnancy/maternity, or sexual orientation. We welcome all applicants, regardless of background. We recruit, hire, employ, train, promote and compensate all individuals based on their job-related qualifications and abilities. We examine our unconscious biases and take responsibility for always striving to create an inclusive environment that makes every employee and candidate feel welcome.

MFCC also provides reasonable accommodation to qualified individuals with disabilities or based on a sincerely held religious belief, in accordance with applicable laws. If you need to inquire about an accommodation, or need assistance with completing the application process, please email mfcc@miltonfamilycenter.org.

Compensation & Benefits:

  • Opportunity to join a dedicated, passionate team driving real impact in the community! 
  • Compensation based upon education and experience.
  • Competitive package of paid vacation, sick and personal days, including 11 paid holidays.
    • This includes an extended closure for winter break between late December and early January.
  • 100% of individual health insurance premiums covered by the employer, offered through Blue Cross Blue Shield AND $3,000 contribution to an employer-sponsored HRA.
  • 50% coverage of individual monthly premium for vision and dental coverage.
  • Employer sponsored Life Insurance policy at $50,000 or the age appropriate limit, STD and LTD.
  • Offering of additional supplemental insurances.
  • Childcare discount of 60% for employees, pending availability of a slot.
  • On-going, personalized professional development opportunities. 
  • Employee Assistance Program.
Apply here